What Do They Want Anyway?

You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy. So you may find yourself asking, what do they want anyway?.... and how can I get them to buy?

Instead of concentrating on the "getting", why not try to "educate" them and sales will follow --- not once, but many times. Why is that? Credibility!

If you are writing Articles, or publishing an Ezine, then you are an Internet Marketer with some measure of success. Your goal might be to help them understand that there are ways to make money without spending a fortune, and without plunging over cliffs with the "herd mentality" of the latest get-rich-quick idea: the biggest single reason for failure on the Internet.

I have never filled a matrix with "spillover", and only once did I ever get my money back ? and that was like Vegas ? a tease to keep me in the game. But if you made $10,000 in three months, send me the proof and I'll join under you.

You have had successes, BUT you have also had failures. Share these with your potential customers. Show them the speed bumps that you encountered, and how to slow down and re-examine the road ahead, or steer around them altogether. Teach them the need for a healthy dose of skepticism with ploys that try to get them to "buy now!"

For example, digital eBooks that claim "?limited supply" --- how funny! Digital products are downloaded ad infinitum. But it must still work or we would not find ads still using that ploy. Now, dry your eyes ? I have fallen for lines just as bad.

Most people on the Internet fall into the habit of reselling products and services that they, themselves, have never used and maybe never will. So please, use the products or services you advertise. Your personal satisfaction will show in your promotions. Your buyers will be happy and you will build credibility.

My good friend, Graham Hamer told me a story once, about a trip he made to visit a distant relative. He had the address, phone number, and a map of the general area (though not a street map). When he entered the town, either the map was old, or the roads had been updated, because he was soon hopelessly lost. Eventually he stopped at a gas station to ask directions.

When this was no help, he continued in circles and stopped again by the side of the road near a guy who was cutting his grass. This fellow's directions seemed simple enough, but a while later he was still lost and now losing his patience.

Then he phoned his relative. You guessed it --- he was at her house in minutes; never really being more than a mile off to begin with.

The moral of his tale is this? If you want to know how to get somewhere, ask someone who's already there.

© Esther Smith 2004

About The Author

Esther Smith is editor of Partners-For-Profit Newsletter and copywriter for The Permanent Venture. Each publication of PFP addresses an important aspect of your struggles to perfect your Internet business. clendon@thepermanentventure.com?subj ect=subscribe A 5-Star Resource page has been designed on The Permanent Venture that lists award winning programs and software. There are no flavor-of-the-month selections ? all are proven money-makers. http://thepermanentventure.com/resources.htm

editor@thepermanentventure.com

In The News:


APAC Customer Services Expands in Panama
MarketWatch (press release)
BANNOCKBURN, IL, May 23, 2012 (MARKETWIRE via COMTEX) -- APAC Customer Services, Inc. (APAC) announced the opening of a new, state of the art contact center in Panama. The new site commenced operations on May 17th. The opening included a gala event and ...


Bottomline Technologies Named 2012 Quality Service Provider of the Year
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The Awards, sponsored by the Institute of Customer Service, highlight and reward organizations and individuals that have implemented successful customer service strategies. The participants in this prestigious event include many of the largest ...

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Vodafone Wants to Replicate Amazon's Customer Service Success
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“Vodafone wants to be the Amazon of telecos,” not in terms of selling but rather top-class customer service, Mr. Colao told reporters at a lunchtime briefing. The UK-based company plans to refit 75% of its 2200 stores around the world by 2015 to give ...
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Augusta T-Mobile customer service center not affected by restructuring
The Augusta Chronicle
By Gracie Shepherd T-Mobile announced a corporate restructuring plan this week that will result in 350 net job reduction, but it will not effect the Augusta customer service center. Approximately 900 positions are being eliminated as a result of these ...
T-Mobile in Springfield holding hiring eventKSPR

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Is Your Customer Service Multichannel?
Huffington Post
The Challenge: Just as businesses must provide customers with a wide variety of marketing channels to choose from, they must allow a choice of multiple service channels. As we've discussed previously, multichannel marketing enables delivery of messages ...

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Rio Bank Enhances Customer Service and Teller Efficiency with Self-Service ...
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The Cummins Allison self-service coin counter has helped Rio Bank differentiate themselves from other banks in their market, deliver personalized customer service and streamline teller efficiency. Prior to the coin counter, tellers used a mostly manual ...

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Coveo Survey of Customer Care Executives Finds Customers, Executives and ...
MarketWatch (press release)
In the survey of more than 120 customer service and support executives conducted April 17 at the 2012 Customer Care Leadership Forum in New York, only 15 percent reported that their customers, if asked, would say that they could get to information they ...
Companies Lack Contextual Customer Data1to1 Media (blog)

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Customer Service Rep
WEAU-TV 13
The cost per job listing is a mere fraction of similar services, while reaching a substantial local audience. To list a job, please click the "Post a Job" icon. All job listings will remain on the Job Board for 30 days. WEAU 13 News will archive all ...

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SciQuest Names Customer Service and Operations Management Leader Teresa B ...
MarketWatch (press release)
Jamison brings more than 23 years of experience and proven success in customer service and training and operations management at leading healthcare IT organizations to SciQuest. As vice president of customer operations, she will lead SciQuest's ...

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Marketron Focuses on Customer With Company Realignment
Sacramento Bee
By Marketron HAILEY, Idaho, May 23, 2012 -- /PRNewswire/ -- Marketron, the leading provider of software solutions and services for the media industry, today announced a reorganization of its leadership team to better serve and support its customers and ...
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