Post Office, Incredible Lady Postmaster

Home
>
Customer Service
>
Post Office, Incredible Lady Postmaster

Post Office, Incredible Lady Postmaster

There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?

The Postmistress there is an exceptional human being. Her name is Karyn, but she spells it ... and has a name badge ... as Care'n!!! I hardly need to relate the remainder of this story. But here are some observations. Care'n is warm, friendly, professional, open, honest and, as is so frequently the case with those give to Right Action, excellent at what she does! When there is a line waiting for service, no one complains ... because the atmosphere there is so warm and giving. And when it is your turn for service, you are greeted with a sincere welcome, prompt and efficient service and a glowing, beautiful smile. She loves to be helpful and will go to extremes to accommodate patrons.

Customers arrive there with the correct change in order to make life easier for Care'n. Patrons in some Post Offices wait until they get to the counter to complete forms or, sometimes, even wrap packages ... not at Care'n's office! Everyone there wants to be as helpful to her as she is to them! So everyone has the Spirit of having their mail ready for her.

She cares so deeply for others that is has become her name, her creed and her devotion. She brings dignity to her work and makes it not only efficient but happy. And, to demonstrate my point concerning unity, look at the results. She is a complete person ... I would trust her with anything. Her sincerity, honesty, transparency and responsiveness read just as this chapter does!

And, finally, look at the impact she has on others. It is epidemic. Instead of complaining about waiting for service, the patrons enjoy the experience. They bring her completed forms, properly wrapped packages and the correct change. Her behavior has modified the behavior of others. She has engendered a Spirit in that office by being a role model ... not by design, but because that is what she is! And that is a beautiful lesson to absorb, imitate and teach.

Excerpts from a new book, "Looking for a Better World." Read more at: http://www.buybooksonthewe b.com/description.asp?ISBN=0-7414-2134-8

Dr. Malkin holds a B.Sc. in Business and a Masters and Ph.D. in Religion. He has made hundreds of visits to schools with a moving and effective motivational presentation, urging teens to do their personal best. His mentoring programs have empowered many, many children. His quest for years has been to teach the power of Right Action, working towards the goal of a better world.

In The News:

APAC Customer Services Expands in Panama
MarketWatch (press release)
BANNOCKBURN, IL, May 23, 2012 (MARKETWIRE via COMTEX) -- APAC Customer Services, Inc. (APAC) announced the opening of a new, state of the art contact center in Panama. The new site commenced operations on May 17th. The opening included a gala event and ...

Bottomline Technologies Named 2012 Quality Service Provider of the Year
MarketWatch (press release)
The Awards, sponsored by the Institute of Customer Service, highlight and reward organizations and individuals that have implemented successful customer service strategies. The participants in this prestigious event include many of the largest ...

and more »

Moneycontrol.com
Vodafone Wants to Replicate Amazon's Customer Service Success
Wall Street Journal (blog)
“Vodafone wants to be the Amazon of telecos,” not in terms of selling but rather top-class customer service, Mr. Colao told reporters at a lunchtime briefing. The UK-based company plans to refit 75% of its 2200 stores around the world by 2015 to give ...
Vodafone CEO details 'Supermobile' strategy to mimic AmazonFierceWireless

all 58 news articles »

Augusta T-Mobile customer service center not affected by restructuring
The Augusta Chronicle
By Gracie Shepherd T-Mobile announced a corporate restructuring plan this week that will result in 350 net job reduction, but it will not effect the Augusta customer service center. Approximately 900 positions are being eliminated as a result of these ...
T-Mobile in Springfield holding hiring eventKSPR

all 2 news articles »

Is Your Customer Service Multichannel?
Huffington Post
The Challenge: Just as businesses must provide customers with a wide variety of marketing channels to choose from, they must allow a choice of multiple service channels. As we've discussed previously, multichannel marketing enables delivery of messages ...

and more »

Rio Bank Enhances Customer Service and Teller Efficiency with Self-Service ...
MarketWatch (press release)
The Cummins Allison self-service coin counter has helped Rio Bank differentiate themselves from other banks in their market, deliver personalized customer service and streamline teller efficiency. Prior to the coin counter, tellers used a mostly manual ...

and more »

Customer Service Rep
WEAU-TV 13
The cost per job listing is a mere fraction of similar services, while reaching a substantial local audience. To list a job, please click the "Post a Job" icon. All job listings will remain on the Job Board for 30 days. WEAU 13 News will archive all ...

and more »

Coveo Survey of Customer Care Executives Finds Customers, Executives and ...
MarketWatch (press release)
In the survey of more than 120 customer service and support executives conducted April 17 at the 2012 Customer Care Leadership Forum in New York, only 15 percent reported that their customers, if asked, would say that they could get to information they ...
Companies Lack Contextual Customer Data1to1 Media (blog)

all 3 news articles »

SciQuest Names Customer Service and Operations Management Leader Teresa B ...
MarketWatch (press release)
Jamison brings more than 23 years of experience and proven success in customer service and training and operations management at leading healthcare IT organizations to SciQuest. As vice president of customer operations, she will lead SciQuest's ...

and more »

Marketron Focuses on Customer With Company Realignment
Sacramento Bee
By Marketron HAILEY, Idaho, May 23, 2012 -- /PRNewswire/ -- Marketron, the leading provider of software solutions and services for the media industry, today announced a reorganization of its leadership team to better serve and support its customers and ...
Marketron reorganizes senior-level management into sales and client serviceRadio-Info.com

all 16 news articles »

Google News