Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.

Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)

So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:

1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.

2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.

3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.

4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.

5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.

Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.

Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com

In The News:


APAC Customer Services Expands in Panama
MarketWatch (press release)
BANNOCKBURN, IL, May 23, 2012 (MARKETWIRE via COMTEX) -- APAC Customer Services, Inc. (APAC) announced the opening of a new, state of the art contact center in Panama. The new site commenced operations on May 17th. The opening included a gala event and ...


Bottomline Technologies Named 2012 Quality Service Provider of the Year
MarketWatch (press release)
The Awards, sponsored by the Institute of Customer Service, highlight and reward organizations and individuals that have implemented successful customer service strategies. The participants in this prestigious event include many of the largest ...

and more »

Moneycontrol.com

Vodafone Wants to Replicate Amazon's Customer Service Success
Wall Street Journal (blog)
“Vodafone wants to be the Amazon of telecos,” not in terms of selling but rather top-class customer service, Mr. Colao told reporters at a lunchtime briefing. The UK-based company plans to refit 75% of its 2200 stores around the world by 2015 to give ...
Vodafone CEO details 'Supermobile' strategy to mimic AmazonFierceWireless

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Augusta T-Mobile customer service center not affected by restructuring
The Augusta Chronicle
By Gracie Shepherd T-Mobile announced a corporate restructuring plan this week that will result in 350 net job reduction, but it will not effect the Augusta customer service center. Approximately 900 positions are being eliminated as a result of these ...
T-Mobile in Springfield holding hiring eventKSPR

all 2 news articles »

Is Your Customer Service Multichannel?
Huffington Post
The Challenge: Just as businesses must provide customers with a wide variety of marketing channels to choose from, they must allow a choice of multiple service channels. As we've discussed previously, multichannel marketing enables delivery of messages ...

and more »

Rio Bank Enhances Customer Service and Teller Efficiency with Self-Service ...
MarketWatch (press release)
The Cummins Allison self-service coin counter has helped Rio Bank differentiate themselves from other banks in their market, deliver personalized customer service and streamline teller efficiency. Prior to the coin counter, tellers used a mostly manual ...

and more »

Customer Service Rep
WEAU-TV 13
The cost per job listing is a mere fraction of similar services, while reaching a substantial local audience. To list a job, please click the "Post a Job" icon. All job listings will remain on the Job Board for 30 days. WEAU 13 News will archive all ...

and more »

Coveo Survey of Customer Care Executives Finds Customers, Executives and ...
MarketWatch (press release)
In the survey of more than 120 customer service and support executives conducted April 17 at the 2012 Customer Care Leadership Forum in New York, only 15 percent reported that their customers, if asked, would say that they could get to information they ...
Companies Lack Contextual Customer Data1to1 Media (blog)

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SciQuest Names Customer Service and Operations Management Leader Teresa B ...
MarketWatch (press release)
Jamison brings more than 23 years of experience and proven success in customer service and training and operations management at leading healthcare IT organizations to SciQuest. As vice president of customer operations, she will lead SciQuest's ...

and more »

Marketron Focuses on Customer With Company Realignment
Sacramento Bee
By Marketron HAILEY, Idaho, May 23, 2012 -- /PRNewswire/ -- Marketron, the leading provider of software solutions and services for the media industry, today announced a reorganization of its leadership team to better serve and support its customers and ...
Marketron reorganizes senior-level management into sales and client serviceRadio-Info.com

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